Customer Loyalty

Our Customer Loyalty Program - just got a whole heap easier to understand!  And better still - you can check your order history, and points balance online! 

Main Details:
  • Earn $1 in points for every $20 spent in-store or online
  • Your Points can be redeemed once you have accumulated $5 in loyalty points
  • You can use any amount (ie, if you have $15 in loyalty points, you can use all of this in one transaction)
  • Minimum spend of $20 to redeem your loyalty points
To login and check your previous orders and your Loyalty Points balance, just click on this link:  https://www.cupcakesweeties.co.nz/subscribe_login.html

If you do not have a password, simply click "Password reminder" and a new email will be sent to your email address.

Please bear with us if there are any teething issues - we were excited to get this up and running, so its very new.  

This replaces any other existing discounts - with the exception of Entertainment Book and Cake Guild. Please send us a message if you have any questions.


CUSTOMER REWARDS REWARD POINT PROGRAM FAQ  

What is the Loyalty Point Program? 

To thank you all for your support and to reward our valuable customers, we have launched our Loyalty Point Program.

Our Loyalty Point Program is as simple as it sounds. While shopping at Cupcake Sweeties you will earn Loyalty Points for the money you spend.Once earned, you'll be able to use those points to pay for future purchases at Cupcake Sweeties - both in store and online.  

How does the Program work? 

When an order is placed and paid, the total amount of the order will be used to calculate the amount of points earned. These points are added to your Reward Points account as pending points.

Reward points do not expire and can be accumulated until you decide to use them.

You must login to your account in order to view the status of your points.

During the checkout proccess you'll be able to pay for your order with your points balance - you will need to have spent a minimum of $20 in your shopping basket before you can redeem any points. 

Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.

Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. 

Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance. 

Other Information: 

Points are non-refundable and can't be transferred between member's.    

Loyalty Points are non-transferable or exchangeable for cash under any circumstances.    

Loyalty Points will not be refunded for any cancelled order.    

When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.    

When calculating the amount of points earned, shipping fees are excluded.

When Problems Occur For any queries regarding our Loyalty Point Program, please contact us. 

Make sure you provide as much information as possible in the message. 

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability, so please visit this page often.

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