FAQ, Delivery & Terms
Ordering & Delivery of Cupcakes
- Quotes and orders for fresh cupcakes can be placed through our online shop or by emailing email@example.com or calling 04 577 2962
- We can generally deliver cupcakes on the same day as ordering - but if your order is required ASAP please call us on 04 577 2962 to confirm availability.
- Deliveries are available Monday to Saturday - Deliveries are not available Sundays or public holiday
- Pick up is from 221 Waiwhetu Road, Fairfield, Lower Hutt from Monday to Saturday
- Your order is not confirmed until you receive a confirmation email from us.
- To ensure our cupcakes get to you in the freshest, most perfect condition we use a door-to-door delivery company.
- Our delivery service is $15 anywhere in Wellington. The earliest delivery time is 11am. If you require delivery before this, or a rush delivery, the delivery cost is $30. Please contact us if you are unsure about what delivery service to select.
- Delivery to Kapiti (as far as Waikanae) is $30
- We are unable to deliver to Wairarapa, but you are welcome to pick orders up from us in Lower Hutt
- If cupcakes are not able to be delivered to the address provided for any reason, they will need to be collected from the Cupcake Sweeties Studio at 221 Waiwhetu Road, Fairfield by arrangement, or a further delivery can be arranged at the your expense.
Entertainment Book Discounts
- The 2016 / 2017 Entertainment Book can be used for any purchase IN STORE only. This includes decorating supplies, cupcakes, brownies or classes up to a maximum value of $25 discount.
Decorating Product Delivery
- We can courier our decorating products throughout New Zealand at $6 per delivery or $9 per delivery for rural
- We will endeavour to mail items as soon as payment is made
- At this stage we do not offer international delivery, but we can quote for this upon request
- We accept Visa /Master Card - This may be done via PayPal through our Online Shop.
- Bank Deposit - You may also pay straight into our bank account. On ordering you will receive an invoice with our bank details and a reference number to use. For reference, our account is Cupcake Sweeties 02 0528 0144133 00.
- Payment is required in full before your order will be dispatched.
Free Cupcake on your Birthday
- Proof of birthday ID must be shown
- Must be in person on the actual birthday during opening hours (cupcake cannot be claimed on behalf of someone else)
- However, if your birthday is on a Sunday or a Monday or you may come in the Saturday or Tuesday to claim your cupcake or
- If your birthday is on a public holiday, you may come in on the following day to claim your cupcake
- If you are unable to come in on this day please do not ask on any other day as we do not want to offend by saying no (Thanks foryour understanding!)
- There may be a wait of up to 10 minutes for cupcake - or you can notify us by phone or email and we will have cupcake ready
- Adults receive a standard size cupcake - kids receive a mini cupcake
- Offer is initial valid from 1 March 2014 - 1 June 2014 as a trial
- Cupcake will be a Chocolate Cupcake - but this may change without notice.
Returns and Refunds
We do our best to ensure our products arrive in perfect condition and are well packaged. Please choose carefully as we cannot exchange goods if you change your mind - however if you have received a faulty or wrong product or are concerned in regards to the delivery of your product please contact us and we will endeavour to remedy this immediately.