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Free nationwide delivery on decorating supplies over $120. Enter code FD at checkout.
Free nationwide delivery on decorating supplies over $120. Enter code FD at checkout.

FAQ

Free Delivery

  • Available on decorating supplies order nationwide over $120. Enter code 'FD' at checkout. Courier is standard 1-3 day courier Monday - Friday. 
  • Free delivery is not available for cupcake / same day Wellington courier.

Ordering & Delivery of Cupcakes, Macarons, Cupcake Jars, Slices and Keto Cups

  • The delivery for our fresh items (cupcakes, macarons, keto cups, cupcake jars and slices) and same day day delivery is $18 within Wellington
  • Rush delivery (before 11.30am) is $35
  • Kapiti  Delivery is $45 (Including Waikanae, Waikanae Beach, Paraparaumu, Raumati Beach, Raumati South and Paekakariki. Order must be recieved by midday for delivery before 7pm Mon-Fri.
  • Rural delivery is $45 - (including Moores Valley Road, Te Marua, Maymorn, Judgeford, Whitemans Valley, Blue Mountains Road, Akatarawa, Coast Road, Makara Road, Ohariu Road, Takarau Gorge Road, Greys Road, Pukerua Bay, Judgeford). We will contact you to confirm you wish to proceed and pay the extra shipping for rural. Mon-Fri only.
  • Order and pay for your cupcakes & sweet treats online before midday, and we can deliver same day if required (Monday to Friday only). Not available for custom decorations. Alternatively, select the delivery date required at checkout.
  • If ordering after midday for same day delivery, please contact us first to check availability on 04 577 2962 or info@cupcakesweeties.co.nz.
  • The earliest delivery time we can guarantee is 11.30am for standard delivery (non rural or Kapiti). If you do require delivery by a certain time, please write this in the notes section. Otherwise, delivery will be between 9am and 3pm.
  • We can deliver before 11.30am using our urgent delivery. If you require this, please select the $35 rush courier option (not available to rural addresses, kapiti or on Saturdays).
  • Payment is required in advance for all orders
  • Quotes and orders for large quantities of cupcakes can be placed through  our online shop or by emailing info@cupcakesweeties.co.nz or calling 04 577 2962
  • Flavours may vary from those pictured. Mixed boxes will contain an assortment of flavours available on the day. If you require particular flavours, please check with us first.
  • Gluten Free and Vegan cupcakes are available - however these are baked in the same kitchen as our standard cupcakes and therefore there is risk of cross contamination. 
  • Deliveries are available Monday to Saturday - Deliveries are not available Sundays or public holiday 
  • Pick up is from 221 Waiwhetu Road, Fairfield, Lower Hutt from Monday to Saturday
  • Saturday delivery is $18 to Wellington region (not available for Kapiti). Delivery may be made anywhere from 9am - 3pm. We can't confirm the delivery time. Orders must be received by 10am Saturday.
  • We are unable to deliver to Wairarapa, but you are welcome to pick orders up from us in Lower Hutt
  • Please ensure a contact number is provided in case of any issue with delivery.
  • If the recipient is not home and no contact can be made, the courier will aim to leave the order in the safest place possible. 
  • There will be an additional charge to re-deliver if the recipient is not home and there is no safe place to leave the order.

Nationwide Decorating Supplies, Brownie & Cookies Delivery

  • We can courier our decorating products and brownies throughout New Zealand for a flat rate of $9 per delivery. The service is 1-2 days for non rural deliveries. (There may be delays on the nationwide courier network)
  • Our courier collect parcels from us Monday to Friday at 3pm. If your order is placed after 3pm on a Friday it will be picked up from us on the Monday.
  • We can offer same day delivery for Wellington orders - please select the $18 Same Day Courier for decorating supplies.
  • If your order and payment is received before midday, we will courier same day (or notify you if there is any delay). 
  • If a delivery date is requested, we will do our best to have the parcel delivered on this date, however we can't guarantee this. 
  • Cake Jars get picked up from us on Monday to Thursday for overnight delivery. We do not have pick ups on Fridays or weekends - as we don't want our jars sitting in a courier depot 

Payment Options

  • We accept Visa /Master Card - This may be done via PayPal through our Online Shop. 
  • We accept Afterpay in store and online
  • Bank Deposit - You may also pay straight into our bank account. On ordering you will receive an invoice with our bank details and a reference number to use. For reference, our account is Cupcake Sweeties 02 0528 0144133 00.
  • Payment is required in full before your order will be dispatched. 
  • We are cash free - and do not accept cash in-store

Returns and Refunds

We do our best to ensure our products arrive in perfect condition and are well packaged. Please choose carefully as we cannot exchange goods if you change your mind - however if you have received a faulty or wrong product or are concerned in regards to the delivery of your product please contact us and we will endeavour to remedy this immediately.